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A woman with a headset talks and points at her computer screen (model)
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"I'm going to do my best to tell the story without giving away details of what I do because it's very niche and I don't wanna talk to anyone here about it lol
Basically, my job is to do some paperwork based on information salesmen gather. Naturally, if the salesman fails to gather all of the required information, it is also part of my job to ask them to actually do their job (salesmen here seem to be bad at that part)."
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"So one particular salesman, let's call them Sam, messed up so bad that not only was there absolutely no information gathered, but the assignment didn't even appear in my queue, so we only found it because of a third party who happened to stumble upon it.
I emailed Sam and CC'd his supervisor (we'll call them Alex).
For this next part, it's important to know there are 3 types of tickets we can get assignments from. I'll call them A, B, and C type tickets. Type A is normal and common, Type B is less common but not unexpected, and Type C is very rare."
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Nicely manicured hands write with a pen on paper (model)
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"After some time, Alex responded on behalf of Sam, essentially saying that because it was a Type C ticket, it prevented the form from properly being filled out.
This doesn't make sense because the ticket type has absolutely nothing to do with whether or not I can find or work on the assignment; it's an option within all the tickets the salesman has to select, and Sam selected the wrong one. Really, not that bug if a deal, and I still don't know why they were trying so hard to act like it wasn't Sam's fault. Like, if we want people to improve, acknowledge the mistakes and learn?"
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We love to see an employee Uno Reverse a shady supervisor. Just because you are higher up in the corporate ladder doesn't mean you can get away with anything you want. This is a society! And to use kindness as your weapon to wield. That is beautiful.
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An older man, supervisor, points to paper work in a leather bound photo, seemingly concerned with an employee standing next to him (models)
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“Anyway, supervisors of salesmen tend to bend rules because they want their bonus and *hit. It really *isses me off because they will straight up allow some of them to lie to customers just because it was a high-value sale. Knowing their excuse didn't make any sense and also my general resentment for their tendency to not care about anything but money, I decided to go along with what they were trying to get away with.”
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"I emailed back something along the lines of, “This shouldn't impact whether or not the assignment is able to be viewed or completed. I know Type C tickets are rare, and I am admittedly not familiar with them. If there is an issue in the system preventing Type C tickets from being able to be fulfilled in the same way as Types A and B, perhaps we should look into a solution for this to avoid future similar situations.'”
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A pair of clean hands type on a professional laptop (model)
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"Essentially forcing Alex to either acknowledge that their *hitty excuse didn't actually mean anything or to keep going along with it and pretend to work on a solution. I know if they do the latter option, they will have to show someone that you can't select the correct option, I'm Type C tickets, which won't be possible because it does in fact work. Either way, they are forced to admit they either lied or have been inadequate. I'm usually the kind of person to just move on when I know someone is just being stupid to get away with stuff if it doesn't really impact me, but I guess that day, I was just too tired of it.
They haven't responded."
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Hopefully, this supervisor learns their lesson and stops taking advantage of the customers and mistreating the employees. Whatever happened to workplace dignity? At least this employee didn't forget about kindness and its ability to serve petty justice.
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