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    Hotel guest throws tantrum after ordering McDonald's to the wrong location in the wrong city, Uber Eats driver refuses to go that far: 'We won't be able to deliver that to you'

    This one goes out to hotel front desk agents, who put up with more entitlement and tomfoolery than they should have to do their jobs.

    This woman found herself dealing with an Uber Eats driver, who was told to deliver a McDonald's order to room 308 well past the closing hours for incoming delivery orders at the hotel. But that wasn't the real issue here. The problem was that there wasn't anyone staying in room 308 at that time. The front desk agent was then dealt a confusing hand, as she had to decipher who actually placed third order and where they were staying.

    Eventually, she and the delivery driver got on the phone with the irate customer who they would soon discover was the cause of this whole confusion.

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    • A front desk agent answers the phone while sitting behind the reception desk.
      via Unsplash+ (Getty Images)

      A front desk agent answers the phone while sitting behind the reception desk.

      Image is representative only and does not depict the actual subjects of the story.

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    • We won't be able to deliver that to you.

      Our doors lock at 11PM (thank Gawd) so I get a knock on them from an Uber Eats driver about midnight. They have a delivery for Alicia in 308. OK. I double
      via NocturnalMisanthrope
    • check. We don't have anyone in 308. Uber driver shows me the order. Yep. Alicia R. 308. Our hotel. Our address.
      via NocturnalMisanthrope
    • An Uber Eats delivery driver rides a bicycle.
      via Robert Anasch

      An Uber Eats delivery driver rides a bicycle.

      Image is representative only and does not depict the actual subjects of the story.

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    • I look through the whole hotel - no Alicia. I look at the history for room 308. No Alicia has stayed there at least for the last 3 months. Just checking to see if maybe they WERE in that room recently, and just forgot to update the address to where they are now.
      via NocturnalMisanthrope
    • Uber Driver is able to get her on the phone. What room are you in? 211. OK.... look up 211. No Alicia. But there is someone in that room.
      via NocturnalMisanthrope
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    • What's the name on the room? Mr. Different Name Hayes. Nope. Not the name of the guest in that room.
      via NocturnalMisanthrope
    • Look in the rest of the hotel. No Hayes. There are several (our brand) hotels in town. Are you possibly at the mall location? What's the address?
      via NocturnalMisanthrope
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    • Gives us an address completely unlike ours. Oh, and this is when they drop the nugget that they are at an Uncomfortable Inn.
      via NocturnalMisanthrope
    • A McDonald's food order sits on the floor.
      via Erik Mclean

      A McDonald's food order sits on the floor.

      Image is representative only and does not depict the actual subjects of the story.

    • It should come as no surprise to anyone who has ever worked in a customer-facing role that the culprit of this pandemonium was the customer. Yes, of course there are scenarios in which service workers make innocent mistakes, but this time, we're dealing with someone who couldn't fathom the possibility of the customer not being in the right.

      This thought process that many of us were told when we were little, that the customer is always right, is and has always been beyond problematic. After all, no one is always right, and just because you paid for a hotel room or for a delivery service does not mean that you are somehow absolved of anything that could happen. Of course, it was the service workers in this scenario who had to deal with the consequences of this customer's negligence. A sensible person would apologize after being proven incorrect, especially after she stirred up such a fuss over her order. But alas, we are clearly not dealing with a sensible individual here.

    • Ahhh! OK. Somehow you chose the wrong hotel. There is an Uncomfortable Inn by the river near (other town).
      via NocturnalMisanthrope
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    • Nope. Not there either. Then she tells us that she is in (different city) in (different state).
      via NocturnalMisanthrope
    • And we both laugh and say she ordered this for (Our city, Our state). And the guest just hangs up.
      via NocturnalMisanthrope
    • hope they still charge her. It's not Uber's or McDonald's fault that she is f g clueless.
      via NocturnalMisanthrope
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    • Hope the Uber driver enjoys his McDonalds. Cause right now, I am craving McDonalds.
      via NocturnalMisanthrope
    • I don't know what policies other hotels have, and really, we don't have a set one. But tonight I am glad I double checked!
      via NocturnalMisanthrope

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    hotel guest hotel McDonald's tales from the front desk entitled people karma uber eats funny delivery
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