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    Car dealership loses a $52,000 sale after manager refuses to honor the deal his own salesman put in writing, all over a $300 difference: 'I'm sure it's a trick, you're going to let $350 lose this deal?'

    A signature means something, so always know when to walk.

    Negotiation is a skill. Knowing when to stop negotiating is a superpower. Anybody who's been to a car dealership knows that there are few frustrations that compare to the one you feel there. The kind that builds slowly over ninety minutes of back and forth, concessions made in good faith, a number finally agreed upon, a document signed, and then a manager appearing from the back to explain that actually, none of that counts. It's a feeling designed to wear you down. To make you feel like walking away means losing. Like after all that time invested, leaving empty-handed is the failure.

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    • 01
      A couple is in a car dealership talking to a salesman seeing cars.
      via Getty Images

      Image is representative only and does not depict the actual subjects of the story.

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    • Here's what actually happened: a buyer showed up prepared, negotiated fairly, reached an agreement, signed it, and held his ground when the other side tried to rewrite the terms at the last minute. When the manager suggested he hadn't understood what he signed, he pulled out his phone and started recording. When they wouldn't honor the deal over a $300 difference on a $52,000 purchase, he walked out the door.

      That's not a loss. That's a masterclass.

      The pressure tactics used in high-ticket sales environments, the late hour, the manager who "did you a favor" by staying, the suggestion that you misunderstood your own signature,  are designed to make you feel small and confused so you stop trusting yourself. The moment you recognize the pattern, it loses all its power. And the single most powerful response to a bad faith negotiation is a clean, calm exit.

      Your time has value. Your signature has value. A deal that gets walked back the moment it's inconvenient for the other side was never a deal,  it was a performance. And no amount of sunk time, no "we've already been here two hours," no manager doing you a favor by breathing the same air as you, is worth trading your leverage for.

      The car will come. The right dealership will honor what they put in writing. And the next time someone tells you that you didn't understand what you signed, you'll already have your phone out.

      Walk when it's right. It always is.

    • 02
      A white sport cars parked outside a Toyota car dealership.
      via Erik Mclean

      Image is representative only and does not depict the actual subjects of the story.

    • 03
      Manager and I walked on deal over $300.00 - Beyond frustrating. Last night I go to a local Toyota dealer to look at a 4Runner for my wide. Speak with a nice sales guy in his mid-60's. Explain my needs and we look at a couple of 4Runners.
      via Fun-Journalist2588
    • 04
      He let's me know an amazing Lexus hybrid just came in for 5k more, and I agree it's a nice car. Different than the 4Runner but my wife would love this Lexus.
      via Fun-Journalist2588
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    • 05
      So they are askin 47,800. With all taxes etc the price comes out to 54,650 or so. I asked about a warranty which was an extra 4000.
      via Fun-Journalist2588
    • 06
      We go back and forth a few times, and we finally get stuck at 51,500 or 52,000 out the door.
      via Fun-Journalist2588
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    • 07
      So I stick at 51,500, but let him know if he throws in 2 Oil Changes and 3M paint protection, I'll pay 52,000.
      via Fun-Journalist2588
    • 08
      A grey lexus hybrid parked outside a car dealership.
      via Arad Razaghi

      Image is representative only and does not depict the actual subjects of the story.

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    • 09
      He then writes it down on the quote, and says - "Ok sign this, and we will do it as long as you stay to do the paperwork." I say that's fine. I showed up at 7:30pm, it was now 9:00pm, the time they close.
      via Fun-Journalist2588
    • 10
      He comes back 10 minutes later, beats around the bush and says a bunch of "stuff" which I couldn't quite understand, so I just say, "So are you saying the manager said no to what I signed?" He says yes.
      via Fun-Journalist2588
    • 11
      So I ask to speak to the manager. The first thing he says is that he is a nice guy for staying late to help me since they close at 9pm. and tells me either his sales person miscommunicated or I didn't understand. I explained we
      via Fun-Journalist2588
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    • 12
      went back and forth and eventually got to a point where he asked me to sign to what we agreed to. Which I did.
      via Fun-Journalist2588
    • 13
      A well suited sales man is showing another suited man a car.
      via Getty Images

      Image is representative only and does not depict the actual subjects of the story.

    • 14
      He told me that was me signing to what I agreed to not them, but I asked why would I need to sign this unless we were agreeing to what he agreed to with me since we went back and forth.
      via Fun-Journalist2588
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    • 15
      He restates he can't do that deal, what else can he do for me? So I say I was at 51,500. He says no. So I said 51,750, versus his current price of 52,179. He says no again.
      via Fun-Journalist2588
    • 16
      So I ask, "You're going to go back on what the salesperson and I agreed to, and you'll let 350-400 lose this deal?" He says yes. So I walked. I was furious.
      via Fun-Journalist2588
    • 17
      I get the part that I didn't get the car over $300.00, but I felt they misrepresented things. I'm sure it's a normal trick, but who knows. I'm ped over the
      via Fun-Journalist2588
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    • 18
      comment that he stayed 15 minutes late because of me, when I had been there over 90 minutes listening to my SA tell me about his Avalalon.
      via Fun-Journalist2588
    • 19
      I forgot to mention the part where at the end, the manager kept on telling me I didn't understand what I was signing...I pulled out
      via Fun-Journalist2588
    • 20
      my phone and began to record and asked him to explain to me how I didn't understand the agreement the salesperson and I had that I signed to. He didn't love that.
      via Fun-Journalist2588
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    • 21
      A black suited salesman holding a pen and a deal on paper while looking a a car in a car dealership.
      via Getty Images

      Image is representative only and does not depict the actual subjects of the story.

    • 22
      genxer This is one of the reasons I'll drive a car for 10+ years: not to have to deal with a dealer.
      via genere
    • 23
      Low_Woodpeck... They're counting on you crawling back. Don't.
      via Low_pecking397
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    • 24
      Amazing_Collar.... You did a good thing by walking. That's how negotiation goes. And you don't need to get angry.
      via Amazing_Collar1133
    • 25
      It_dt Honestly, walking out is the right thing to do. More people need to call out their BS. They play stupid games, they win stupid prizes. They need to sell cars, you don't need to buy one (at least not yet).
      via It_dt
    • 26
      No-Group7343 Good dealers need more of this, I walked over a used car deal because they wouldn't make a second set of keys...fk'em
      via No-Group7343
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    • 27
      SCOOkumar They will likely call you in a day or two agreeing to your terms. Stay strong and don't second guess your offer.
      via SCOOkumar
    • 28
      sparkyman612 Just take it to different dealer and have them give the same deal 1k more off and then meet in the middle. It's just stupid dealership tactics they don't deserve your business at that dealership
      via sparkyman612
    • 29
      paper_killa I walked a way from deal over $500 last week and the dropped the price $800 a few days later. I had bought another car by then
      via paper_killa
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    • 30
      Georgie3891 Good for you. Don't be mad. Think about how mad they are that you walked lol
      via Georgie3891
    • 31
      HereForComme... It's not the amount of money that walked away over. It's the principle of how you were treated. Always walk away as soon as you've been lied to or are disrespected. It's the only way people in this industry are held accountable.
      via HereForC0mmerce7922
    • 32
      badbobtn Say, "Sorry I wasted your time" and leave." You never get the best price without walking away.
      via badbobtn
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    • 33
      Delicious-Umpir... Once I was at a dealership so long that even though I bought the car I said I was so exhausted that I said I would come back another day to pick it up.
      via Delicious-Umpirent12
    • 34
      LincredibleOne Share your experience with google reviews, yelp and anywhere else you can. That manager has a lesson to learn.
      via LincredibleOne
    • 35
      edgefull always walk. it's the only way.
      via edgefull
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    • 36
      AssistantMuted... You did the right thing. Dont give these bait and switch scammers a penny.
      via AssistantMuted4980
    • 37
      galaxyboy1234 When they call you today or tomorrow and offer the car make sure you ask for an additional 500$ discount for wasting your time. I said "when".
      via galaxyboy1234
    • 38
      Fishbulb2 The manager will call you tomorrow and and offer you that price. I dealerships. hate
      via Fishbulb2

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