Client refuses to pay house cleaner in full after claiming she didn't do a good job, then attempts to hire her again, cleaner demands: 'Payment upfront'

Have you ever refused to pay someone after they provided you with unsatisfactory service?

Even if I absolutely hate it, I never had the nerve to refuse to pay someone for their services. I cannot tell you how many nail salons I have walked out of, downright hating the way my nails look, despite having paid the nail tech in full… probably with an additional 20% tip. 

My general approach is that even though I wasn't satisfied, I was still provided a service, so I prefer to pay for it and forget all about it as soon as possible. worst-case scenario, I never hire that person again and find someone else to do a better job. If I attempt to refuse to pay someone, it will definitely cause an argument and an awkward situation, one I have no interest in dealing with. Might as well forgive and forget, right?

If you ask the client in the story below, she has no problem with an argument, an awkward situation, or even with facing that person again. You see, she hired a cleaner to clean her house, but when the cleaner finished, the client refused to pay them the full price because she expected them to do a better job. She wanted them to clean things she never mentioned before, and was upset when that didn't happen. Eventually, despite confronting the client, the cleaner left with a lower payment than what was initially agreed upon.

If it were me, I would never have contacted that cleaner again, but the client doesn't seem to have the same concerns as I do. Now, she is calling the cleaner and asking if they can come clean her house all over again. Naturally, the cleaner isn't excited to work for someone who hasn't fully paid them last time, so they decided to make their position clear to the client. They told the client that the only way they would agree to return is with higher rates and payment paid upfront.

Do you think the client would agree to these terms? Keep scrolling to read the rest of the tale.