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A call center manager looks frustrated at his desk.
Image is representative only and does not depict the actual subjects of the story.
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I discovered a remote employee of mine has been running a major scheme for months
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It's always amusing when someone has the confidence to share their side of a personal story, only to get ridiculed in the comments section for failing to see things from another perspective. It sounds like the work-from-home employees at this company were expected to constantly be on call throughout the entirety of an 8-hour workday. If they were on a break, they were immediately put on a list that would then fast-track them to another call.
First of all, if there are that many callers out there and employees aren't getting the privileges of a decent break throughout their shifts, then clearly, this manager should spend less time watching everyone like a hawk and more time finding money in the budget to hire more employees
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The call center manager looks suspicious as he monitors his employee's activity.
Image is representative only and does not depict the actual subjects of the story.
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Keep scrolling below to find out how people responded to this micromanager's story. Personally, I love how he goes out of his way to frame his employee as someone who has the “audacity” to find a way to lighten his workload. In reality, the person who has a whole lot of “audacity” here is the author himself. He's the one who ran a system that was so difficult for employees to execute that they needed to find ways to circumnavigate the rules in order to give themselves the necessary time to breathe in between tasks. That should not be considered insubordination, people!
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