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    Entitled Kevin gets put in his place by customer service representative: 'Sir, there comes a time in every man's life when he must [...] take full responsibility for himself'

    Sometimes, the only way to reason with an entitled customer is to go off script.

    This customer service representative was an absolute legend at the call center where she had been working for years. She was in the midst of showing the new hire the ropes when she received a call from an entitled customer that she had come to know well at this point.

    The customer in question was a disgruntled man who became notorious for complaining incessantly until he received free perks. The vast majority of the time, he received these perks simply because nobody wanted to deal with him any longer. He was rarely justified in his complaints, and his agenda was often easy to decipher. 

    Unfortunately for the old fellow, he called the beloved employee at the wrong time. Not only was she unable to show the new hire that frustrated customers can just argue until they get whatever they want, but also, he happened to catch her on a day when she was in a "take no prisoners" mood. This meant that there was virtually nothing he could say to convince this lady that his complaints were valid. 

    Instead of hearing him out this time, she let him have it. Let's just say it was the kind of encounter that the new hire would never forget. Keep scrolling below for his account of what transpired.

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    • We hope that this day was as influential for the disgruntled man as it was for the new hire. Some people need to come to terms with the reality that they are simply not entitled to whatever it is they desire just because they get angry enough. 

      As the lady herself implied, it was time that this fellow looked at himself in the mirror and decided if he was going to be enraged by every little thing for the rest of his life or if he was going to take control of his own autonomy. 

      It's hard to believe that this dude learned his lesson, though we'd like to think so. Unfortunately, most of us who have met people like this in our own lives know all too well that these characters are often too far gone to be able to make meaningful changes to their behavior. Once a curmudgeon, always a curmudgeon!

    • A woman works at a call center with coworkers answering their phones on either side of her.
      via Unsplash+ (Getty Images)

      Image is representative only and does not depict the actual subjects of the story.

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    • "The most legendary 'no' I've ever heard in my life was from a colleague at work"

      In the mid-2000s, I was l off from a tech support job at a call center when they outsourced our department.
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    • I was in a tight spot, so when they called me a month later for a new contract, I immediately accepted without thinking.
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    • Big mistake. The new job was warranty support for a major home appliance company. It didn't take long in training for me to realize this job was going to s.
      via meek-breve1a
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    • My old job was about genuinely helping people, which I loved. But in this warranty job, my entire mission was to find any loophole to deny customers' claims.
      via meek-breve1a
    • In short, the caller was the enemy. During my training, they sat me next to one of the call centre veterans, an older woman who had seen and lived through it all.
      via meek-breve1a
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    • She was a true professional, and I had a front-row seat to watch her masterpiece. A man called, and she immediately pulled up his account history.
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    • She hit the mute button, looked at me, and told me this guy had been calling for years about his washing machine, which was long out of warranty.
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    • Somehow, through b ing, nagging, and yelling, he had managed to get free service visits and parts more than once.
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    • None of it should have been approved, but previous employees had given in just to get him off their backs.
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    • She unmuted the line and let him rant. After he finished, she calmly told him four times in a row that there was nothing she could do for him.
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    • A man works at a call center with coworkers answering their phones behind him.
      via Unsplash+ (Getty Images)

      Image is representative only and does not depict the actual subjects of the story.

    • As expected, his voice started to get louder and more agitated. Finally, she let out a dramatic sigh and delivered a line that has been etched in my memory ever since.
      via meek-breve1a
    • 'Sir, there comes a time in every man's life when he must stand on his own two feet.
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    • And take full responsibility for himself. And today, sir, is your day.' She said this in a tone that was a mix of a preacher and a football coach.
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    • The line went silent for a second, then the man mumbled a quiet...okay' and hung up.
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    • All she did was type a few notes into the system, then she looked at me and said, 'He'll be back.
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    • He'll keep calling until he finds a new, weak employee who will give in, and then she got up to take a coffee break.
      via meek-breve1a
    • I myself didn't last more than two months there. The job was absolutely soul- crushing. To this day, I still wish I had half of that woman's grit and could shut someone down with such perfection.
      via meek-breve1a
    • A woman works at a call center with coworkers answering their phones on either side of her.
      via Unsplash+ (Getty Images)

      Image is representative only and does not depict the actual subjects of the story.

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    • lamNotTheMama C'mon OP - you had to finish that story with you getting that guy and being another one in the line of shut downs (or the person who gave in a then walked out the door)
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    • authorinthesunset I'm surprised the rest of the call center didn't stand and applaud at that rousing oratory.
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    • ShatterStorm76 I work in a 50 person office where 5 of us take it in turns to answer calls from the public.. we each, in turn, received calls from the same person who would start rapid fire, "never shuts up" demands the moment the phone was answered and we had zero obligation to do either of the two things she wanted. She wanted her files sent to her (which we couldnt do without a Freedom of information request which took a month to finalize) and she wanted us to provide contact information abou
      via meek-breve1a

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