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‘What? You don’t like me finally calling you guys out?’: Fed‑up employee calls out coworkers who keep dumping their work on her, firing back to expose their fake incompetence

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  • Frustrated woman gestures emphatically while addressing coworkers during a heated meeting
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  • So I just fired back at one of my coworkers that constantly sends me stuff she “can’t figure out” and I think I got on her nerves.

    I am constantly sent customer billing inquiries by two of my coworkers, who've been here longer than me.
  • "It's too complicated and I know you can figure it out." Yes it gets old. But I understand they don't do it often so they aren't in habit.
  • They are in sales and I am the CSR. I do billing and make policy changes all day while they quote and issue new policies all day.
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  • I don't take issue with them sending me billing inquiries. My problem is, when I need help with something that they do more often than me, they don't want to help.
  • Or they make off- handed rude comments. Either to me, or each other about me. A customer called to say he is ready to issue a policy for an RV that our newest employee worked up recently.
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  • Woman points her finger while speaking to another woman across a desk in a bright office, both appearing tense
  • Not only is she new but RV quotes are a pain in the ass. In my opinion.
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  • New coworker was a bit stressed about it. I agreed with her saying, "I get it.
  • Those are not the easiest to quote up. I struggle with them myself." Coworker, overhearing my comment to new person, said "So you guys don't save the link to those in your favorites?" \I do.
  • But it's not finding the link. It's figuring out the actual quoting process. I am not good at it as I rarely do them.\ She said "They're not that complicated." (Not the first time a comment has been made like this.) So I finally had enough.
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  • I fired back with, "They are for someone who doesn't do them often. Kind of like you guys with billing." She did NOT like that.
  • Two women stand at a desk with papers and a laptop, one showing something on a phone while the other gestures during a serious discussion
  • Well, it's what you guys do all day. You refuse to figure stuff out yourselves and send it my way.
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  • You never hear me say "it's not that complicated." That was rude and unnecessary. So yeah, I am going to tell you without saying directly, what a hypocrite you are being.
  • What? You don't like me finally calling you guys out? So sorry...
  • computer7blue Good for you. I'm petty so I'd probably say it's not complicated when they ask for help again. ETA: People don't always mean to be rude when they suggest things are easier for them. They're just trying to boost their own ego. Sometimes they aren't thinking about what they're saying actually means.
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  • Bowlpin16 Original Poster's Reply Well considering how much she brags about how "bougie" her taste is, I'm thinking you hit the nail with the ego thing. It's nauseating...
  • violet_femme23 Let me guess, State Farm?
  • Bowlpin16 Original Poster's Reply Yep!
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  • Dangerous Turmeric I'm amazed that you guessed that!
  • Bowlpin16 Original Poster's Reply State Farm also likes to think they are special by calling things. differently than pretty much every other insurance company. Like "pivoting." Can we just call it cross- selling? I worked for independent insurance agents before SF and I never heard so many terms that other companies use being completely changed like they do.
  • jeffeners I'm confused. They "constantly" send you billing inquiries but you "understand they don't do it often so they aren't in the habit." Which is it?
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  • Bowlpin16 Original Poster's Reply As in they don't bother to even try to figure it out, they just hand it off to me when a customer calls with a difficult billing inquiry. They are sales not service but do still have to pick up the phone from time to time.
  • cindyb0202 Too bad for her. Did she get her little feelings hurt? Next time they ask for help just tell them "it's not that complicated" and move on.
  • Rhinestone Toad Most sales people are pathological in some way or another, narcissists sociopaths psychopaths just high functioning typically, but it's a place in society for them to use their traits in a relatively harmless way and just to get money and/or recognition rather than just for the sake of harming others, I have known a couple sales people who were either just normal cool people or their social camouflage and self control was just so good they never slipped their mask around me, type
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  • Meterian "sorry, I can't help with your billing request right now, I'm busy trying to get better at RV quotes"
  • BitchySIL I had a coworker that was like this. I started telling them to get a notebook and pen. Then I had them take detailed ones on what I was showing them. Then the next time they asked, I asked where the notebook was. I had them look for the notes and told them to see me if they still needed help. They never asked me again.
  • candykhan It's such a quality of life improvement when you have sales people who actually understand that their job & your job are different. And that they might be real good at one thing, but terrible at other things. Or if you have a sales ops team that basically does all the paperwork that sales talks about.
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  • Mrs_Jones_85 Bravo!!!

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