Manager demands construction workers stop using shortcuts to keep an efficient workflow, leading to a backlog in orders when they follow her rules: ‘Hope you’ve got time to wait’

Do you sometimes use "shortcuts" to do your job faster and much more efficiently? 

It's okay, your boss can't hear you, you can say the truth, because I do too. If you do your job exactly by the book, without a single step outside of the manual, then you are one rare unicorn, but I'm not sure that is a good thing. Finding ways to improve your workflow should be encouraged, and not frowned upon, even if it is not exactly a traditional way of doing the job.

Which is exactly what the employee in the story below was trying to convey to his boss.

Even after a big client placed a last-minute rush order, this boss still demanded her workers do everything by the book. That meant there was no way to get this order out in time before the weekend. Instead of insisting, the worker followed procedures without skipping a single step, which led to a dispute with the client on Monday morning when their order was nowhere to be seen.