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Waitress gets assigned the infamous customer-less section at her restaurant, then takes it out on the hostess: ‘She kept nagging me about not getting her money’

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  • “She is getting meaner and meaner."
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  • "waitress asked me (host) what im going to do for her to ‘make up for’ people not wanting to sit in her section!"

    i started hosting at a chain Restaraunt about two months ago. I'll admit it's my first time hosting, but i feel I've gotten the hang of it pretty well.
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  • There is 1 section of our Restaraunt in particular that customers never wanna sit in. It only has 1 booth and the rest of the tables are just kind of funky, so the servers who get stuck with it are always bummed.
  • There isn't much I can do when everybody wants a booth, or when i take them up to a table and get the "can we actually sit over there?" so yes they usually get skipped in the rotation.
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  • this happens tonight when an elderly couple asks for a booth near the bathroom - which did not align with what was available in this section despite it being the next turn, i am literally not allowed to tell them no unless it's impossible to seat them where they ask.
  • half of my training was about meeting customers needs and not saying no. waitress of the day of this cursed section storms up to me asking why she keeps getting skipped.
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  • cause they wanted to sit in a booth near the bathroom. "well it's not the first time I've gotten skipped" you have no booths open.
  • cafe restaurant with empty tables and chairs
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  • everybody has asks for booths. just like literally every other day. "Okay well what are you going to do to make up for me not getting tables?" Um ?!
  • How about i venmo you 20$ to leave me alone. I understand that it's frustrating but I don't want to be dealing with these picky people either!
  • telling someone no to a booth is like asking to be throat punched. she kept nagging at me about not getting money and her losing out.
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  • yes and I am sorry but it's not up to me girlfriend. this is not the first time I've had this conversation with her and she is getting meaner and meaner.
  • she is the only one who can't seem to comprehend that customer preference does come before the rotation and that comes from management, not me!
  • EDIT: I want to clarify that this server does not have this section every single shift, since some people seem confused about this.
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  • I don't know how exactly the charts are made, management does it, but servers are moved around the Restaraunt each day to make it fair.
  • No other server ever gives me an issue about this when they have that section. So no, she is not screwed with a bad section permanently.
  • Everyone gets a turn with it.
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  • WritPositWrit Gerrymander the sections. Each waitress can cover one or two "cursed" tables plus another section.
  • J-littletree Tell your manager she's harassing you about tables
  • hospicedoc Customer preference comes before rotation and that just comes from common sense hospitality. If the people who you are sitting don't want to sit in that section, that's fine, but you should try to sit the next people in that same section, until someone sits there.
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  • Really though, this is more on your manager and splitting the floor up differently, and if that waitress has a problem with anyone, it should be with the manager.
  • AJ_Scorpio As a server (primarily) AND host or 3 shifts a week out of 8-10 shifts, because I work a lot of doubles and hosting keeps me from owing a ton of money to the IRS every year), I'm going to make this clear: YOU DON'T OWE HER SH !
  • That's her assigned section for the shift, everyone takes turns with it, so she has to accept that it's part of her job. Servers will try all kinds of fuckery with hosts, so please tell me you didn't fall for her BS and actually Venmo her money to shut up & leave you alone! Her only
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  • goals were to get under your skin and to potentially get something from you. Don't let those types of people win! Tell her to take it up with her server manager, and you talk to your host manager (we have different managers for FOH sections at my job, maybe yours is the same?).

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