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Undervalued employee resigns during meeting with big clients, leaving execs red-faced: 'I had an offer from a competitor in my pocket'

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  • A sticky note that reads "I quit" on a black keyboard.
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  • I resigned during a meeting with a huge client...

    TLDR: got denied raises a few years, resigned during a meeting with one of the biggest client. Client pulled contracts after a year. Some years ago I worked at a digital agency who was actually a big player in the national scene. It was me who was responsible for maintenance and availability for some software used by our core clients and I ran the team who did the same for other clients.
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  • Year after year I got denied raises or got a payrise that's just laughable. Asked so many times for a partner or sidekick as I was drowning I work, but they didn't feel the need as I was still able to keep it running while I was simultaneously running myself into the ground.
  • Here comes the 6 month performance review and yet again I voiced my concerns about my well-being and financial situation and yet again I was denied anything. Unbeknownst to them I was offered a position at a competitor granting me better pay and better workloads.
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  • After the performance review we had an in person meeting with the second biggest client for contract renewals and as I was responsible for maintenance I was also included as to give input on SLA conditions and pricing. During that meeting i was rereading the offer which my manager saw, mailed the competitor I accepted their offer, got the contract in my email within 5 minutes and digitally signed it within 10.
  • Mailed HR, my manager and some execs my resignation. Fun fact is that all the execs I mailed were also in the meeting. Didn't turn long for faces becoming red with anger and they paused the meeting. Got pulled apart and got questioned what the f im doing, explained my side of the story and was met with utter
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  • disbelief. My manager and HR got chewed out, I got better pay and better working conditions at the competitor. Client renewed their contracts that year but left the year after because of inadequate maintenance and the company not being able to meet the 99.999% uptime SLA. Career is popping off, my old employer is downscaling business because of a 'harsh market'.
  • A group of employees at a meeting.
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  • Commenters gave their opinions on the story.

    Mr_Coastliner · 2d ago • Not going to lie, I initially thought you vocally resigned during the meeting which would've put the clients in a really awkward place. Good employees get taken for granted too often. They have comp teams analysing the
  • market rates for pay when hiring to ensure they are competitive. What they don't do is if they find the existing employees are below market rate, is to increase their salary above the 3-4% annual and meet the market rate. It costs so much to recruit, hire, train, set up pensions etc for a new employee and
  • likely have to pay them more than the existing employee asked for. You'd think they would focus more on how to retain talent. My company are similar in the way there are set salary increases and no negotiation. So what usually happens is people leave then 6-12 months later they are called/ emailed to be re- recruited and typically get a large salary increase and/or a promotion. The boomerangs are prominent.
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  • heptyne 2d ago It's so crazy how often I hear a story like this where one or a few people are so vital in the workspace, but corpos won't pay them. It's often to the point they rather tank the whole business, than pay people fairly. They hate us.
  • TechnOght 2d ago Second year in a row during annual review I was told I was getting 0 bonus 0 raise during record profits, so I quit on the spot. I had just gotten budget approval to buy and build automation that would have made significant delivery improvements to our infrastructure based upon the
  • proof of concept I built in the lab. A friend that still works there told me they never deployed my work or automation, so they never improved their delivery times. Costly short sightedness.
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  • huge cgee • 2d ago For the sake of argument, five nines is 5 minutes outage a year. Unless the company was fudging the numbers, that's a horribly aggressive target.
  • BodaciousVermin Nicely done. The timing of your resignation is icing on the cake.
  • Hoak2017 2d ago They treated a load-bearing pillar of their company like a disposable decoration and then seemed shocked when the roof caved in. You absolutely love to see it.
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  • oodex 2d ago Had something somewhat similar but not me. Colleague (with family) had similar issues with money, for us it was fine cause we were single and young, but they pay was sh and hours long. Since employees got renewed like every 6 months he was the one that knew everything and educated everyone. Its one of those first jobs you take to get by but move on quickly.
  • I though for a month he is our manager but he is on the same level as us - and his pay was 4% higher than us randoms hired temporarily. On one meeting with a customer, the customer was happy to renew a contract and wanted him in charge (duh, he's like the only one who knew stuff). He said he's
  • sorry but he won't be around anymore in the new period as he'll switch jobs. No one knew, not us nor the chefs or anyone. The customer was in shock cause he didn't talk anymore (I assume, call was on speakers on landline in the conference room) and just said they have to work things out. The contract wasn't renewed and it was said they moved to the dudes new company as new customer.
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  • That customer made up over 50% of the companies revenue since large customers were usually at the big competitors. Just because they didn't want to value him in the slightest, it still blows my mind how common that is.
  • • PM_ME_CANADIAN_... 2d ago I see myself facing a similar situation soon, possibly. My boss is leaving his position, and I'm the only one in our branch with the experience to take on his role. Despite that, our overseas headquarters is vocally debating on having their in-house manager take over the department. This is
  • despite the fact that our branch makes up more than 70% of the company's revenue and we have a larger market. If they proceed with that, I'm absolutely going to be looking for a position elsewhere. Thankfully, our branch's executives are fighting for me to be given the opportunity to apply. But they can only do so much.
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  • ProstheticAttitude 2d ago I was in a meeting where managers were describing how they were going to over- work the team for the next 18 months (turned out to be over two years of crunch time). The leadership had wasted.
  • years not making the hard choices, and now they wanted us to make up for that lost time F that I had an offer from a competitor in my pocket. I left the meeting and resigned
  • • blakesug 2d ago What industry has clients that need/want a 99.999 SLA (less than 6 mins downtime per year) and hires an agency that relies on a single person?
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  • ArtEx... 2d ago · Edited 11h ago As they say... its easier to KEEP a good employee than to find a good employee. I guess you had to show them exactly what that meant.

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