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‘I got paid for doing nothing’: Micromanagers tell a funeral home receptionist to stop answering the phone, then chew them out when they follow orders, end up alienating their hardest worker

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  • "You want me to stop answering the Phone? You Got It"

    This happened when I was working at a cemetery. The managers were crazy micromanagers. When I first started as an Admin/Receptionist, I would answer the door
  • answer the phones, and transfer to others. I would also help the Family Service Advisors with their scheduling. They were always super busy attending to grieving families and you never rush families, obviously, so they would often be quite swamped.
  • We then had a team meeting where I was personally called out for not doing MY job. I was doing the job of others. I shouldn't be answering the phone since the FSA's should be answering (we had caller ID so we knew who was calling) and the
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  • FSA's should answer the door for their own appointments. The FSA's should schedule their own appointments, even if it meant they started falling behind on their paperwork and being late to FUNERALS.
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  • So I did as was asked and stopped. I just sat there and got paid for doing nothing. I got called out again for not answering or scheduling. I showed them the meeting agenda they provided, outlining how I shouldn't be doing that anymore.
  • Needless to say, I didn't last long there, in an effort to keep my sanity. Edit: for a bit more context, me and the FSA's worked like a well oiled machine by the time they called me
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  • out. I def knew the quality of service would suffer by complying. I'm not like this amazing person but I really believed we were helping people and loved going above and beyond to provide help when grieving families had to deal with
  • administration and beurocratic nonsense at the worst time of their lives. It was one of those cases of the managers not seeing my value. I have dozens and dozens of other horror stories from my 2 years there, the last straw being they wrongfully terminated one of the FSA's for being sick...
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  • avid-learner-bot⚫ It's wild how quickly someone can be pushed out for doing what they think is right... even if it means sitting still in a job that feels like a waiting room.
  • Tremenda-Carucha ⚫ It's frustrating how often people get caught in the middle of poor management decisions but sometimes standing up for what makes sense is the best way to protect your own sanity and boundaries... especially when helps you walk away from a toxic environment with your peace of mind intact.
  • TheHighfield While I have grave concerns about their management practices, at least you weren't buried under work. But all for the best, it doesn't sound like you dug the job.
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  • Ambitious-Bird-5927. How stupid. 'Stop helping! Wait, why aren't you helping?!'

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