Graphic designer told to stop "pestering" client, designer complies, client's project goes up in flames: 'As per your request, I did not follow up'

Let this story serve as a friendly reminder to be kind to the people who are doing a service for you. With that thought in mind, it's also crucial to be cognizant of the wording and tone you use when giving instructions. Vague directives delivered in a hostile way might leave room for some well-deserved malicious compliance!

In this instance, we have a graphic designer who was completing a project for a real estate firm. The designer followed up every few days for updates as the deadline for the billboard, where the design would be posted, was rapidly approaching. The firm contacted the designer's supervisor and aggressively ordered the designer to stop following up. Well, that meant that the designer was no longer able to complete their end of the process, and with the deadline coming closer and closer, there wasn't much that could be done unless the real estate firm completed their end of the bargain. Given that they didn't want to be bothered anymore, you can just imagine how timely they were with the deadline… not!

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It's worth pointing out that if you are a client, you have to ensure that the person completing whatever service you'd like has everything they need to do their job before you leave them be. Otherwise, you can expect constant questions. If that's not your speed, then you need to get all your ducks in a row from the start. Unfortunately for this real estate firm, their organizational skills were majorly lacking, and that is the only reason why they missed their deadline.
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workplace-stories work stories toxic-workplace job malicious compliance work client real estate company workplace malicious compliance toxic-work-environment

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