Fed-up customer decides to dine and dash after server ignores them for their entire stay and fails to bring in their food for over 40 minutes: ‘He wouldn't even look in my direction’

Anyone who has ever worked in customer service knows that days on jobs like these never look the same. Every day, every hour even, is a new adventure and a challenge, and you have to handle whatever the job (or a customer, for that matter) throws on you, and do it with a smile.

Being a server at a restaurant, many tips (not the money kind, the other kind) are there to help you avoid certain challenges on the job. Exactly how long should pass between the time you sit your guests down to the time you come to take their orders, what greetings you should use, and the items on the menu you should recommend. Some tips are basic, some are actual gems. There are probably hundreds of guidebooks for servers to use when they start the job, to ensure that customers always leave their table happy and content.

If you're letting 40 minutes pass by while your customer waits for their food, and you didn't once check up on them or let them know of the delay, you should definitely expect them to be mad about it, as they should. Just as the customer in the story below was before they decided to dine and dash.

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"I dined and dashed last night because the service was so bad"

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It should be a basic rule for servers that if a guest's food is going to take longer than 20 minutes to arrive, they should be notified about it. No one should sit at a restaurant and wait for their food for that long without knowing what is taking so long.
Does that justify a ‘Dine and Dash’? Debatable. But it's definitely not something that should happen in a restaurant that respects itself. Hopefully, the server in this story has learned his lesson.
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Fed-up customer decides to dine and dash after server ignores them for their entire stay and fails to bring in their food for over 40 minutes: ‘He wouldn't even look in my direction’

"I dined and dashed last night because the service was so bad"

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