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This image is for illustration only, and the subjects are models; the image does not depict the actual subjects of the story.
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Already, this is a customer service nightmare. On New Year's Day, at 9 PM, when the restaurant is about to close, a large group of people come walking and claim that they have a reservation. The group likely did have a reservation, but many restaurants use third-party websites like Resy and OpenTable. When an establishment uses these third-party sites, hiccups can happen and then you're left serving a table when you should be clocking out for the night.
This group's reservation doesn't only affect the user as a server, but the bartender, kitchen staff, and manager as well. Despite this major inconvenience, this user tried her best to be as accommodating as possible while gently reminding the customers of the time. After all, the establishment's open hours are likely available on Google, so the customers probably already knew they were going to have a quicker bite to eat than they'd like—especially on a holiday. Though everything seemed fine, this user was in for more than she thought.
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