Is it really so difficult to be kind to the customer service person trying to troubleshoot your problem over the phone? I get it, everything's falling to pieces on your end, but it doesn't make any logical sense to be unsavory to the one person who can actually help you.
This Karen in our next story proved that being aggressive over the phone doesn't get you everything you want, and sometimes it can get you fired…. Or maybe even investigated by the Feds.
Imagine, this customer service employee was about 15 seconds from clocking out for the day–it was Friday at 4:59:45 PM and they were grabbing their coats on their way out and the blasted phone rang. Seeing that the number was from an internal caller, as in, someone within their company, the employee thought this would be a simple thing to solve and that they could make quick work of their coworker's problem. Except, the woman on the other end of the line wasn't looking for solutions, she was looking for a customer service rep to break the rules for her.
Keep scrolling to see how a 40-minute IT support call turned into an apology letter, a box of chocolates, and an immediate, dishonorable resignation.
This image is for illustration only, and the subjects are models; the image does not depict the actual subjects of the story.
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