‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

Anyone who worked in retail or any customer service job knows that the sentence – 'The customer is always right' could not have been further from the truth. Not only is the customer not always right, but the customer is often very very wrong.

The real meaning behind this sentence is that you should make the customers feel like they are always right, so they will end up leaving the business happy. However, that is not an easy task to do, especially when what the customer asks for is against policies and rules you have no authority to change.

The front desk employee in this Reddit story feels pretty outraged by how their manager decided to treat an entitled guest at the hotel. The guest came to the front desk demanding things the clerk could not do for them and eventually asked for a refund on their already used room. While the guest was throwing a fit in front of the clerk, the manager was on the phone hearing the whole ordeal, which is why the clerk was really mad when they learned that the manager decided to give the guest their refund anyway. Luckily, the clerk has one more card up their sleeve…

Keep scrolling to read the full story. After you are done, click here for a story of a company that refused to give their employees the money they are owed.