Oh, you want to speak to the manager? I AM the manager.
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If you've ever endured the lobotomized sales floor of your average customer service job, you've probably had your fair share of frustrating moments at work. Entitled customers flood the workplace, expecting 'lowly' workers to do their bidding at any cost, giving patrons a false sense of superiority and a strangely intoxicated lack of critical thinking skills.
This vibe can drive even the most level-headed employees to their limit, cracking the facade of politeness and powering down the gentle 'customer service voice' setting in anyone's right mind.
When a customer claims that they're allowed to break the rules of company policy so that they can receive a refund, discount, or special treatment, what can a customer service rep do without blowing a gasket at the workplace? Destroy those entitled Karens with a battle of wits, of course. We're not going to risk our job just to give you a refund on a final sale item just because some schmuck at another location broke the rules for you. Sorry, lady, but if you need to speak to a direct supervisor about this ‘abomination’, save your breath because you're already looking at the Supervisor of Excellent Customer Roasts.
Keep scrolling to read some amazing responses that'll shut down your most entitled clients–take this list to hear because it might just save you from getting fired over losing your cool.
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