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Hotels can get immensely busy. There can be weddings, conferences, or other events in and around the location that will make the typical easy check-in and check-out processes much more hectic. The idea of being short-staffed in a time like this might make front desk workers have to deal with the brunt of customer complaints, whether it is in their control to fix them or not. That's exactly what happened to this front desk employee.
In this story, a Karen-esque customer had been staying at the hotel for a few days. After a long day of events, the front desk employee was met with grief from the Karen customer concerning the state of his hotel room in the late evening. According to him, the room he had been staying in was not cleaned. He requested a deep cleaning from the housekeepers on duty, but they had gone home to abide by labor laws (as some of them had already stayed way past their clock-out times). The employee communicated that the earliest housekeeping time would be in the morning the next day, but Mr. Karen wasn't having that. He comes back downstairs and throws a dirty towel at the employee in full tantrum mode. The icing on the cake: it appears his room was, in fact, cleaned; the housekeepers just did not make his bed. Scroll to read the rest.
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