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Front desk employees deal with a lot of unfortunate circumstances. After all, they're the first face customers see (and complain to), have to deal with multiple systems to ensure smooth management, and often take the fall for mishaps that are beyond their control. Whoever claims this line of work is not grueling and tolling clearly hasn't read the copious amount of entitled customer stories we write about from front desk associates, retail employees, and so on. Check them out here.
In this story, a man working the front desk at a hotel witnesses a system outage that he has no authority to look into. The outage compromised the amount of rooms he thought they had available, so he reported to management that they were all sold out. Management uncovers the system mishap, and in turn, berates him for feeding them false information. They ask him to handwrite a note documenting his “failure to identify” so they can put it into his file. The man resigns as a result, expressing that the company is not able to hire anyone as nobody wants to work there. Scroll down to get some more insight.
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