The facility manager here knows that their job is to keep things running smoothly—not to bow to the wishes of every single tenant and employee.
As a facility manager, u/ImTheWh0 knows that they're responsible for the entire building, and they take that role seriously. It's the kind of job that means that everything happening in that building is the manager's responsibility, including maintaining the key cards for their tenants. In my experience, building managers also tend to build relationships with the people in the building they manage. They might be the person who gives them their packages from the mail room, grabs them an umbrella when it's raining, or takes care of simple errands. It's supposed to be all about the clients, but this manager has been having an issue with one of their employees, who is taking up a lot of their mental space with her constant complaining.
The woman is their building's Karen. "The name stereotype applies," the manager writes, because she loves to blabber on about whatever is bothering her that day. Nothing is ever good enough for her, and she has repeatedly let management know about it.
After you read her story, check out these workers who got fired expeditiously, like the woman who got the boot for pushing the photocopier down a flight of stairs.
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