I think being a manager in a customer service job might be one of the worst gigs out there. Not only do you have all the pain and annoyance of working that kind of job, but you also have the added responsibility of everything going wrong falling on your shoulders. You're the ultimate fall guy. You also have to manage the schedule, which is one of the hardest things to do in that kind of job. People's emotions and personal lives easily get wrapped up in it.
But there's no easy way out, and you definitely can't pawn off your duties onto your employees. Managers are paid to deal with all the messy stuff. That's why the manager in this recent Reddit post was dragged for trying to evade their duties. Just because you don't want to find coverage doesn't mean it's not your job to do so. No one forced you into being a manager…