Usually, it's wise to have multiple persons capable of maintaining the continuity of the important areas of your organization. This means not having a single employee who knows essential company processes, secrets, codes, and passwords that can't otherwise be found, learned, or replicated by someone else. If you happen to have one of these workers in your organization or someone who is otherwise essential to the operation of your business, you will do well to treat them well. It would certainly be a bad idea to try and push them out of your business over some petty power struggle without first orchestrating a transferral of their responsibilities.
Well, that's basically what happened to this worker who handled the international accounts for this logistics operation. Their relationships and methods were known only to them, so when their petty employer tried to force them out. When no one was able to replicate their methods, the department suffered "eight-figure losses".
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