It may be said that working as a customer support agent is really challenging. If you stop to think about it, your bosses' opinion of you, or at least their general impression of you, is entirely dependent on your capacity to manage challenging clients in a cool, collected manner. In other words, performance evaluation only takes into account a customer service representative's ability to maintain composure, regardless of his or her level of talent.
The story that follows proceeds to be told from the perspective of an irate front desk employee. The Original Poster (OP) has been employed in the hospitality industry for a considerable amount of time. Before deciding to pursue a career in the hotel sector, OP had spent almost five years working with children in the behavioral health field. Put another way, it's hardly shocking that the original poster had the patience of a saint. However, even the original poster was about to lose it when a certain, entitled guest began to treat the hotel amenities as though they were her own.
Having said that, be sure to read the story below if you're interested in learning what could possibly push OP to the breaking point and how OP handled the entitled visitor who, for whatever reason, refused to leave the hotel and go home! After you're done, don't forget to read this tale of the chef who quits because his boss won't pay him what he deserves!
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