Never underestimate a customer's ability to be completely and utterly wrong. That's the lesson one baffled delivery person learned during one of their days on the job.
Every job deals with clients or customers in some way, and at the most basic level, it's an employee's responsibility to assist them. Companies take this very seriously. For example, at call centers, most workers aren't allowed to hang up on callers, even if they're flipping out over the phone because they don't understand why they're being charged late fees (it's due to their own lateness). Or if you work in retail, you'll probably be hounded by customers who are searching for a specific green vest, only for you to insist to them that this store does not sell any vests. They will not believe this, and they'll think you're lying to them. A lot of customers just think they're right no matter what you tell them. You can walk them through the problem step by step, but they may still insist that you're way off the mark.
This person actually gave some excellent customer service, in a way. As a delivery helper, they were dropping off various different packages at a shopping plaza. Although this dude was literally wearing their delivery uniform, one customer still insisted on being helped by them.
Check out the whole story below, and then read the story of a ride-share driver who dropped off a difficult passenger in an entirely different country.
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