‘Dude, the printer is toast, just order a new one’: Tech employee reports printer that went up in smoke to IT contractor who strictly follows company script, refusing to order a new one

If a printer goes up in flames, you might want to order a new one, dude.

These were the exact thoughts of u/mattthepianoman who posted his funny workplace story to r/talesfromtechsupport. See, a printer had smoke coming out of it, and it was his job as a tech employee to report the issue to an IT contractor. This IT contractor had a few brain cells missing, and instead of doing something about it, he first asked the original poster to take him step by step through the diagnostics. What do diagnostics matter when the printer is unusable? They don't, but this tech employee was as rigid as they come. He even went as far as to tell OP that they were going to get their manager involved if he didn't begin relaying specifics that very instant.

Scroll down to read how the events unfolded, and then check out this remote employee who was left with no internet after falsely assuming his company was paying for it.