'You trippin bro...': Guest ignores hotel policy, demanding nonexistent membership points from fed up employee

It's just not possible to reason with some folks. Certain conversations might be beneficial to have because they might result in a productive dialogue, however, others might not. But are arguments and conflicts in the customer service sector worth engaging in? Or are we fighting an unwinnable war?

The story that follows tells the tale of a hotel front desk employee. The Original Poster (OP) is rarely surprised by privileged clientele because of his vast experience as a customer care representative. However, when a particularly entitled guest arrived at the hotel and insisted on receiving hotel membership reward points despite having made her reservation through a third party, OP realized he was in for a wild ride. According to the terms of the contract, she was not eligible to receive membership reward points for her reservation. And despite OP's repeated attempts to reason with the entitled guest, the guest would not listen...

Without giving too much away, make sure to read the story below to learn the specifics of what transpired and how OP dealt with the entitled customer! When you're finished, don't forget to read the account of the man who, following a long-running neighborly conflict, leaves his noisy neighbor with a farewell gift!