While working as a customer care representative is never fun, dealing with vacationers who think they deserve it all is an absolute nightmare.
The story below is an account of a frustrated front desk clerk. The original poster (OP) dives right into the narrative without wasting any time setting the scene. It all began at around one in the morning when a haughty visitor made his way to the hotel reception to grab a 'towel' for his wife. He started screaming about the reportedly subpar customer service at the hotel reception, giving the impression that he was quite distressed and uneasy… Even though OP was making every effort to appease the disgruntled guest, nothing seemed to have calmed him down.
I'll get right to the point, let's just say that OP was driven to the brink and threatened to call the police if the guest lost control of his rage. Having said that, read the story below if you're interested in learning the specifics of what happened between OP and the entitled hotel guest! And when you're done, don't forget to read the story about the boss who, in the wake of corporate cutbacks, demanded that his employee cancel a $6,000 vacation!
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