Is it ever acceptable for a customer to exhibit entitled behavior, also known as "Karen" behavior? You can argue different ways on this one, but in this story, the customer's behavior was unwarranted. When you pay for a service, such as electricity, Wi-Fi, dry cleaning, or any other service for that matter, you are obligated to pay in return. If you stop paying the company, you cannot expect them to continue catering to your needs, which is what the entitled customer in this story believes. When she stopped paying her cell phone bill, she believed that the company should not have turned off her cell service.
When she walked into the store, the manager immediately approached her because he could tell she was not happy, and he was right. She insisted that her bill would be paid the following week, and her service needed to be turned back on until then. The poor manager tried to explain that since her account had already been shut off, there was nothing he could do until she paid her bill. Well, let's just say Karen wasn't having it.
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