At certain times in your life—particularly when things have gone sideways—it's important to take ownership of the fact that your own actions and decisions are the things that got you there.
Unfortunately, most of us struggle with this and, as a matter of self-preservation, will seek to displace blame towards anyone or anything that we can point a finger at. Sometimes, this displacement is plausible, reasonable even, but at other times, it can get unreasonably ridiculous… Tell me again, Carl, about how you crashed your car because [insert politician here] did [insert unrelated thing you don't like]?
Like what you see? Follow our WhatsApp channel for more.
This, too, translates to customer service staff who repeatedly find themselves to blame for something that was completely the customer's fault. We're talking about things like complaining that the helmet you sold them doesn't fit or is too uncomfortable—only to find that they've been wearing it backward.
Similar things happen all the time to retail workers, and when you work for a company that provides a service in exchange for monthly payments, well, it would be just silly to expect to keep receiving that service despite repeatedly not paying for it—right? Yet, this happens all the time, and customers are more than happy to make their problem your problem, even though there's really nothing you can do about it.
This story describes one such situation when this cellphone carrier retail manager was faced with a red-faced Karen who was insistent that he reinstated the cell service that she hadn't been paying for—and that he didn't even have the power to reinstate.
Stay up to date by following us on Facebook!