Being a retail veteran means that you're nearly immune to the tactics of wily entitled customers, hardened to the core with the scar tissue of encounters with other customers—that or just completely dead inside—but it's all the same thing, really. Even if you leave the retail industry far behind, you remember the way people can act toward retail staff long afterward and how it's almost like people become another person when they begin talking to someone they deem to be a "servant" and beneath them.
This retail veteran had left his career in retail far behind him by the time he encountered this wild Karen. The two had a confrontation after she mistook him for an employee of the store that they were both shopping in. He, easygoing and keen for a joke, decided to play along and began to spin the Karen up, feeding in to her entitled delusion.
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