The budget for employee retention vs the budget for new hires is simply not on the same scale, and it's a pity because that's a huge reason for high turnover rates. This employee was denied a well-deserved promotion, which led them to quit, leaving the company in the dust, and management working overtime to meet deadlines.
In this case, the budget was less of a problem, and the work method was what got this employee. OP had given their all to their employer, but we all know how that goes… You think your boss will appreciate you. Then you're met with a cold stare and a 'We can't promote you right now', or worse, and you're left with no motivation at all to continue working.
The work method that OP was using benefited the company's client, and the project that OP was working on was a success… But of course, management didn't care about all that. They just wanted a soldier to do their bidding. Who's laughing now?
Next, a customer got his card frozen after messing with the wrong employee. From now on, maybe he'll think twice before he enters a store with someone else's credit card…
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