This woman told a whopper of a lie, but she wasn't expecting to be called out.
Customers learn their behaviors by reinforcement. While it might seem obvious to you to be pleasant to the person on the other end of a phone call, not everyone acts that way. Some folks have been conditioned to believe that the louder and more demanding they act towards customer service reps, the faster their problem will be solved. In reality, as call center workers will tell you, this is almost never the case.
Most call center workers have to read a script to you. Even if you rant and rave, that customer service rep does need your home address and your email. You're not changing anything by raising your voice, I promise. Just calmly tell the person all your information, explain the issue as succinctly as possible, and then ask them what they can do to help you solve it. Because reps are used to dealing with grumpy people, they're often especially helpful if you're nice. They will go the extra mile to solve your issue, and neither of you has to throw a fit about it.
Not to mention that like this rep, u/jgpanr100, they can see all your information about you on their computer screen. They can see if you shouted at the last person who helped you on a call; they'll know if you've cancelled your service and rejoined before. Don't mess with these people, especially folks like the OP, who aren't afraid to stand up to their customers.
Check out the whole story below, then check out the exact moment these workers started feeling their age, like one person who realized, “I had a young coworker not know how to write a check.”
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