If there is one thing that working in the service industry tends to teach you, it's to hold your ground. You can't let everyone walk all over you, because there will be people who will most definitely take advantage of that weakness. For example, this server who either came encounter with a male Karen or a really empty-headed scammer. He was working a very slow morning shift, we're talking just several orders, enough to count on one hand. So when a mad came storming in demanding a refund, the first red flag was that he did not recognize this guy or his name OR even his order. So OP goes and checks all the backends etc and found no such order. This order was apparently filled with tomatoes, which he and his entire family is allegedly allergic to. The thing is, this man had absolutely no proof that this order was ever made. So he was either cat the wrong restaurant wasting his Karen-level tantrum or, as alluded to above, he was a scammer that didn't think his scam through very well.
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