Accusing a hotel front desk agent of fraud is probably not the best way to get them to help you. Remember: these are the people that can make your stay exponentially easier or exponentially more difficult. It's also worth noting that so much of this drama can be easily resolved if people remember to book their hotel stays directly on the hotel website rather than through a third-party site. The number of instances in which we have seen irate customers make this mistake through Internet stories almost makes us feel as if we are front desk agents ourselves.
This thread was posted to Reddit's r/TalesFromTheFrontDesk by u/Other-Cantaloupe4765, who tried her best to explain to these Karen guests that she could not give them a refund or explain the extra $50 charge they received because it was all done through a third-party site. Clearly, she was dealing with a bunch of Internet-illiterate folks who were unable to grasp what the front desk agent was saying and who immediately resorted to accusing OP of fraud. Seriously? Is that kind of accusation really going to help resolve your issue? Eventually, OP decided to walk these Karens through the online booking process so that they were able to see their error. Unfortunately, OP did not receive a proper apology when the Karens figured out what they did wrong.
Keep scrolling below for the full story and for the best reactions in the comments section. When you're finished, feel free to take a look at this post about a Karen employee who threw a tantrum about her shift schedule.
Stay up to date by following us on Facebook!