Dealing with entitled customers is one of the most challenging parts of customer service jobs, especially when those entitled customers continue to come back despite insisting they're not going to. Handling their behavior just isn't worth it, no matter how much money they spend. That's why we love to see when a business owner stands up for themselves and sets the record straight—responding matter-of-factly to an unjust 1-star review from an entitled customer.
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This restaurant owner wasn't going to put up with Karen's behavior lying down—especially because of her continued poor treatment of serving staff. So, when Karen took to the internet to write a 1-star review about the business, the business owner was more than ready to lay it all on the line, exposing Karen and her inappropriate behavior toward staff… Setting the narrative straight once and for all.
See Karen's post and the owner's response below.
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