'I had the pleasure of calling them back to tell them': Customer service manager cancels services after customer's accidental reveal

This woman made one key misstep while talking to a customer service representative.

Calling customer service is not a task anyone looks forward to. Usually, you're contacting them because of a broken electronic or a warranty issue. Or perhaps, like this woman, you're calling about your broadband service. 

While customer service via phone has improved vastly over recent years, it's still a slog to wait around on hold for hours, especially if they're playing hold music. Worse still is when they play hold music, interrupted by a recording every 20 seconds stating how important this call is. If it's that important, pick up the phone then! 

U/anotherwill shared a tale from their time as a manager at a broadband company. They told this tale of a mother and daughter who called regarding a bill. They didn't seem to take this too seriously though — did this woman really think that mocking the name of the associate helping her was the best course of action? 

Check out this entire story below, as well as additional information from the OP in the comments section. After that, here's an update to the viral vegan DND player saga — she found the post her DM made about her suggestions to their game.