Dodging Karens while working in the hospitality industry is an unattainable dream for optimists. After working with a wide variety of guests and their entitled attitudes, the word optimist disappears from your dictionary. In this case, OP was working the front desk at a hotel, enjoying her night when an unreasonable potential guest entered the lobby. The man, who we will dub Karen, asked OP for a room that night, and was told by OP that they would need to put a refundable $100 deposit on his card for incidentals.
The man was less than pleased and asked if it was really necessary, so OP replied back in a joking manner, to which he quickly took offense. The man told OP that she wasn't being professional, and demanded she fix her tone. He then gave OP his card to pay for the room, but at that point, OP realized that she didn't want to have to deal with this entitled guest, and refused him service.
The man's eyes widened considerably, and he immediately demanded to speak to her manager, who would only return the following day. OP explained that he was more than welcome to file a complaint the next day, but he wanted to file a complaint now. He began yelling at OP, saying he was going to get her fired, and things went downhill from there. Scroll down to read the full, detailed account of events.
For more stories like this, here is a Karen customer who was given decaf for 6 weeks after messing with the restaurant staff.
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