If you've ever worked in customer service, you know you have dealt with some dicey patrons. Not everyone has the guts to do what needs to be done with every customer confrontation and most folks lean on their one sassy manager who walks fast, talks loud, and shuts down every local Karen before they can get too ramped up. However, as a librarian, you can't necessarily strong-arm every bad patron with your big voice in the 'Quiet Reading' section. With insolent library-goers, you're playing chess instead of checkers.
That's exactly what happened to this librarian who was forced to handle a rude patron using nothing but her well-trained customer service voice, unwavering nerve, and detective skills. One day, a person called to complain about the library's free wifi box service, they were fuming that they had to wait so long on the waiting list to borrow one of the modems. Even though the library had free 24/7 wifi access on site, apparently the customer had no interest in going out of their way for free Internet– they wanted their modem and they wanted it now.
After being screamed at and cussed out, the librarian decided she'd had enough. She looked through the disrespectful patron's account and noticed an enormous outstanding late fee that was big enough to shut down the patrons entire account. Read on for this epic tale of pettiness and revenge as shared by the librarian herself, u/Colt_kun. Next, check out another person who got revenge on an unstable Karen.
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