Customer Doesn't Realize Files Must Be Double Clicked To Be Opened

Oh boy, just when we thought we might've encountered the very worst (or best) of the world's tech support horror stories, this bad boy comes along. As it turns out, some people are wandering aimlessly through the world without the necessary knowledge that you pretty much always have to double click on files to open them. It's no wonder that this tech support employee's jaw hit the floor. For another recent tech support horror story, check out the time that a man assumed a literal fire coming from his computer was a feature of his computer. Yeah, no.